Release Date: Oct 16, 2023

SHELTON, WA – Mason Health remains committed to achieving the top tier of performance excellence across all our service lines and programs. This hard work will be recognized this week at the 27th annual Performance Excellence Northwest (PENW) Learning Symposium on Oct. 18, when Mason Health will be awarded the Rainier Leadership Recognition Level. This advanced level is bestowed on organizations for demonstrating significant progress toward implementing best practices identified in the Baldrige Excellence framework.

“It is the outstanding work of our leadership and teams across the District that have made this momentous achievement possible,” said Mason Health Chief Executive Officer Eric Moll. “This recent recognition would not have been possible without the guidance and leadership of PENW with Theron Post at the helm. We thoroughly enjoyed a wonderful learning journey during our site visit this year. Our partnership with PENW aligns with our mission of United Community, Empowered People, Exceptional Health and our values of Service and Relationships. This recent recognition comes to us at a great time, as it enhances our efforts to continue celebrating our 55th anniversary of serving our patients and community. I am totally stoked and proud of our teams and all that we are accomplishing together.”

PENW is a regional nonprofit serving organizations across Washington, Oregon, Idaho and Alaska, facilitating organizational excellence and American competitiveness by learning, sharing and connecting these organizations with the Performance Excellence framework, in partnership with the Baldridge Performance Excellence Program.

“Mason Health could not be more committed toward organizational excellence, which requires us to continually evaluate all of our systems and make improvements as necessary,” said Nicole Eddins, Mason Health’s Senior Director of Performance Excellence. “We are dedicated to providing the best patient-centered care in the Pacific Northwest, and in order to do that, we must constantly listen to feedback from patients and employees. I’m thankful that PENW recognizes the hard work we’ve put in to improving our systems.”

Organizations across the four-state region apply the PE framework within their organization to evaluate processes and make improvements. The program provides organizational assessment tools and educates leaders in all types of organizations. PENW recognizes top-level performers in six categories: manufacturing, service, small business, health care, education and non-profit.

“The partnership between PENW and Mason Health and this recent recognition is breathing life into our District’s Mission, Vision and Values,” said Jennifer Capps, Mason Health’s Chief Development and Communication Officer and Vice President of the PENW Board. “In my more than 30-plus years of experience in the health care and non-profit sectors, this is a wonderful and unique moment to be remembered. I am proud of our achievement. I am thrilled to be on the team here at Mason. I respect and truly appreciate the extraordinary value brought forward by PENW to our organization’s leaders and staff members across the District. We honor this relationship through our continued pursuit of excellence and learning. And as a member of the board, I am proud of PENW’s achievements within the regions we serve. Kudos to the teams of both organizations. This is totally awesome.”

Anyone interested in learning more PENW, can find more information at

Watch and listen to Mason Health leaders talk about their performance excellence efforts in an interview with KMAS’ Jeff Slakey:

Read more about the District’s recent awards in the October issue of SCOPE magazine, out in mailboxes later this month!

Mason Health, Public Hospital District No. 1 of Mason County, is celebrating 55 years of serving patients and the community this year. Mason Health is ISO 9001 Quality Management System certified by Det Norske Veritas (DNV) and is a licensed and accredited acute care hospital with a level four emergency trauma designation. Mason General Hospital and Mason Clinic are ENERGY STAR® certified and Mason Health is the recipient of Practice Greenhealth Partner for Change and Greening the OR Environmental Excellence Awards. There are more than 100 physicians on staff in 19 specialties. For more information or to find a health care provider, visit To learn more about DNV, visit


Awards Group 3 8 IN

Caption: Mason Health Senior Leaders and Department Heads celebrate recent award achievements. Bottom row: Director of Acute Care Services Rob Bennington and Chief Nursing Officer Melissa Strong hold the Family Collaborative Support Award from LifeCenter Northwest; Director of Quality/Patient Safety/Regulatory Compliance Pam Schlauderaff, Chief Executive Officer Eric

Moll and Senior Director of Performance Excellence Nicole Eddins pose with the Rainier Leadership Recognition Award from Performance Excellence Northwest; Top Row: Chief Development & Communication Officer Jennifer Capps holds two Practice Greenhealth awards, including the new Greening the Operating Room award and Dr. Darren Cuevas, DO, holds his Leadership in Rural Medicine Health Care Champion Award from the Thurston County Chamber of Commerce and Thurston-Mason Medical Society.